Start with the fixes below — they resolve most reports. If yours is not here, write to us with the job or order ID and we will pick it up.
support@photoshootai.comMost jobs finish in under a couple of minutes. If a job sits on processing, reload the results page — progress is tracked server-side, so nothing is lost. If it is still stuck after five minutes, send us the job ID.
Credits are deducted when a generation starts, not when you download. If a payment completed but your balance did not update, wait a moment and refresh — the order is reconciled with the gateway. Still wrong? Send the order ID.
Source image quality drives most of this. Use a sharp, well-lit photo where the product fills the frame and is not obscured. Then re-run with a closer style match before adjusting anything else.
Sessions expire for security and refresh silently in the background. Five failed sign-in attempts lock an account for 15 minutes — wait it out rather than retrying, then use the change-password flow if needed.
Include the job ID or order ID, what you expected, and what happened instead. That one detail is usually the difference between a same-day fix and a round of back-and-forth.
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